Ipod Nano 4th generation forced to be formatted

Question

Ipod Nano 4th generation forced to be formatted

Hello

Every time that I connect my Ipod to mu desktop PC with Windows 10, the system says that the device needs to be formatted, and also iTunes says that the device is damaged so suggest to restore, I apply restore from iTunes but after it ends the suggestion about restore appears again. I tried formatting the device, but regardless of that after iTunes completes the restore Windows says again that the device needs to be formatted and iTunes claims again for a restore, yes... the loop.

The weird part of this is that I connected my iPod to a laptop where i also have iTunes and a few songs, and the only thing that happened is that iTunes asked for a restore that was completed succesfully, in fact now my iPod have a few songs on it and plays them without problems, but when i connect it again to my main computer i'm still being asked to format the device and to restore it.

I believed that my iPod was dead, but as you can see the device is recognized in my laptop, so I need to know what to do in order my PC doesn't want to format my iPod. Also I updated iTunes to 12.4 without results.

Best Regards

iPod nano, Windows 10

Posted on Jun 17, 2016 4:49 AM

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Answer 1

deggie

Level 10

167,543 points

Jun 17, 2016 10:41 AM in response to Ecardenas2009

Check the Microsoft forums, this is going to be a Windows 10 issue where it is not recognizing your Nano.

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Answer 2

turingtest2

Level 10

278,379 points

Jun 17, 2016 1:33 PM in response to Ecardenas2009

It may help to disable disk mode, assuming it is enabled.

tt2

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Answer 3

Jun 17, 2016 1:39 PM in response to turingtest2

Thanks for the suggestion, I'll try it using the laptop because my PC doesn't allow me to do that, or is there a way for it handling only the iPod?.

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Answer 4

turingtest2

Level 10

278,379 points

Jun 17, 2016 1:51 PM in response to Ecardenas2009

It should be an option you see on the device's summary tab in iTunes.

tt2

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Answer 5

Jun 19, 2016 5:48 AM in response to turingtest2

I went to my laptop and disabled the disk mode, and also sync another songs, but when I connected the iPod to my main computer Windows insisted in that wanted to format it, and iTunes as always suggested to restore.

Also I tried removing the Apple Mobile Device drivers and reinstalling againg (alongside an iTunes repair), nothing happened, also tried removing the letter in Windows... fail again.

My iPod is working and playing and my other USB devices are still working on my main computer, any other advice?

Thanks

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Answer 6

deggie

Level 10

167,543 points

Jun 19, 2016 5:08 PM in response to Ecardenas2009

What other USB devices are connected to your main computer? They may be interfering with your computer correctly reading the Nano.

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Answer 7

turingtest2

Level 10

278,379 points

Jun 22, 2016 3:18 PM in response to Ecardenas2009

It could be interference from other hardware/drivers as deggie has suggested. Also anti-virus software can potentially interfere with communications between iTunes and devices.

tt2

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Answer 8

tjkrz

Level 1

4 points

Jun 22, 2016 3:23 PM in response to Ecardenas2009

I'm having this exact problem. I'm using Windows 10 Insider, and it started happening right after I was upgraded to Build 14366. Anyone have a workaround?

BTW, the iPod works fine when plugged into my Macbook.

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Answer 9

turingtest2

Level 10

278,379 points

Jun 22, 2016 3:27 PM in response to tjkrz

Then perhaps there is something funky with this particular Windows build.

tt2

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Answer 10

Jun 23, 2016 1:04 PM in response to tjkrz

I spent a couple of hours on the phone with an Apple tech and we tried all of the standard fixes: reinstalled the drivers, reinstall iTunes, "restore" iPod, uninstall 3rd party anti-virus software etc etc. all to no avail. It's the recent build (14366 - 14367) of Win10 that is the culprit...somewhere deep in the code the older devices are not getting supported on Win10 - but the recent devices should be fine.

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Answer 11

Jun 24, 2016 2:02 AM in response to Michael J. Raleigh

It is the same here with my Ipod nano 6th Gen. and Windows 10 Preview build 14371. On my Laptop with an older version of Win10 an same device and the recent Version of Itunes there is no problem at all.

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Answer 12

tjkrz

Level 1

4 points

Jun 24, 2016 5:05 AM in response to Ecardenas2009

Anyone tried contacting Microsoft?

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Answer 13

Jun 24, 2016 7:05 AM in response to tjkrz

There is a thread here http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/a pple-ipod-drivers/8d465598-ade8-44fc-a6e… please comment and insist, the latest Build (14372) doesn't solve it.

In any case if Apple or someone here in this community has a workaround, please share it.

Thanks

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Answer 14

Jun 25, 2016 9:32 PM in response to Ecardenas2009

I have the exact same problem. With Windows asking to format my ipod and itunes asking to restore it. The only difference is that my ipod is 7th generation. I'm using Windows 10 updated via insider program too. Waiting for an answer as soon as possible.

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Answer 15

rutro

Level 1

4 points

Jul 9, 2016 10:21 PM in response to Michael J. Raleigh

Still same problem in build 14383, with 5th and 7th gen nano.

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